Trust
Provider Verification Policy
What we check before a kidney care provider is listed or receives an enquiry, and what "verified" does and does not mean.
What we check
| Check | What it means | Applies to |
|---|---|---|
| KMPDC registration | Doctors named in the listing are currently registered with the Kenya Medical Practitioners and Dentists Council. Where a specialist such as a nephrologist is named, we check their specialist registration. | Doctors and specialist practices |
| Facility licence | The facility where care is given holds a current licence. | Clinics, hospitals, dialysis units, imaging services |
| Laboratory licensing and accreditation | The laboratory is currently licensed, and any accreditation it claims is confirmed. | Laboratories |
| Services and hours | The kidney services listed are actually offered, and the days, hours and specialist availability are confirmed with the provider. | All providers |
| Response commitment | The provider agrees to contact patients referred through the site within 24 hours and to handle their details lawfully. | All providers receiving enquiries |
How verification is shown
Each listing in the provider directory shows its verification status, the checks completed and the date we last verified it. We re-check every listing at least every 12 months. If a re-check is overdue, the listing is marked "Re-verification due" and we stop sending new enquiries until it is complete.
What verified does not mean
Verification confirms registration, licensing and the details in the listing. It is not a rating of clinical quality, it is not a guarantee of any outcome, and it is not a recommendation of one provider over another. Your care is the responsibility of the provider you see.
Ranking and payment
Listings are never ordered by payment. Providers cannot pay to appear higher, to be marked as verified or to receive more enquiries. The directory is shown in alphabetical order, filtered only by area and service. Enquiries are matched on the type of care needed, the area and availability.
Suspension and removal
We suspend or remove a listing if a registration or licence lapses, if listed details prove wrong, if referred patients are not contacted as agreed, or if a provider misuses patient details.
Report a concern
If you think a listing is wrong, or you had a problem after being referred, email hello@mombasakidneycare.co.ke. Concerns about a doctor's professional conduct can also be raised with KMPDC.
Providers can read how to be listed and verified.